ELVANONLINE · HELP

Support

Last updated: October 16, 2026

Need help with ElvanOnline, the mobile game for iOS and Android by Nodelabs Software Ltd? Here is how to reach us, and answers to the most common questions.

Contact us

In the game: open the menu and tap Support to send a request (cheating, abuse, bugs, technical or account problems). You can attach screenshots or videos. Only you and our support team see it, and you get a notification when we reply.

By email: if you cannot get into the game, write to us. Please write from the email address of the Apple or Google account you play with and include your character name. We never ask for your password.

Nodelabs Software Ltd
United Kingdom
Email: support@elvanonline.com

Frequently asked questions

I cannot sign in.

ElvanOnline has no password of its own: you sign in with Apple, with Google or as a guest. Use the same Apple or Google account as before (a different one opens a different game account), check your internet connection and update the app. If it still does not work, email us.

I lost my progress, or I play as a guest.

A guest account exists only on the device you play on; if you delete the app or lose the phone, it cannot be restored. To keep your progress, link the account to Apple or Google in Settings › Account, then sign in with it on any phone. During the beta, game data may also be reset for everyone (see our Terms).

How do I report a player?

Open Support in the game menu and choose Cheating report or Abuse and insults. Tell us the character name, where and when it happened, and add a screenshot or short video if you can. In voice chat and the forum you can also report a player directly.

How do I delete my account?

In the app, go to Settings › Account › Delete account. The account is closed at once and permanently deleted after 14 days; signing in again during that time lets you cancel. If you cannot use the app, email us. See Delete your account for what is deleted and what is kept.

Can I get a refund?

There is nothing to buy in ElvanOnline during the beta, so there are no payments to refund. If in-app purchases are added later, they will be made through the App Store or Google Play, and refunds will be requested from Apple or Google under their refund rules.