Delete your account
Last updated: October 16, 2026
You can delete your ElvanOnline account at any time. This page explains how, what happens to your data and what we keep. ElvanOnline is published by Nodelabs Software Ltd, United Kingdom. See also our Privacy Policy.
1. Delete in the app
- Open ElvanOnline and sign in to the account you want to delete.
- Go to Settings › Account › Delete account.
- Read the summary and confirm. If the account uses Apple or Google, you sign in with it once more to prove it is you. A guest account is confirmed on the device that holds it.
2. Or ask us by email
If you cannot use the app, email support@elvanonline.com with the subject "Delete my account". Write from the email address of the Apple or Google account you sign in with, say which one it is, and add your character name if you can. We handle it the same way, with the same waiting period, and reply within 30 days.
A guest account is not linked to any email address, so we cannot verify it by email: it can only be deleted in the app, on its device.
3. 14-day waiting period
When you confirm, the account is closed straight away: you are signed out and can no longer play. It is permanently deleted 14 days later. Until then you can change your mind: sign in to the same account and tap Cancel deletion. After the 14 days, deletion is final and your characters, items and progress cannot be recovered.
4. What is deleted, anonymised or kept
| Data | What happens |
|---|---|
| Apple / Google / guest sign-in, email address and name, sessions | Deleted |
| Characters, items and progress | Deleted; the game account is closed for good |
| Push tokens, notification settings, country and language settings | Deleted |
| Forum profile, reactions, follows and blocks | Deleted |
| Forum posts | Anonymised: shown as written by "Deleted player", no longer linked to you |
| Support request attachments | Deleted |
| Support messages | Open requests are closed; messages kept for up to 2 years, then deleted |
| Sign-in records with IP information | Kept until they expire, 180 days after each sign-in |
| Game logs, reports and bans | Kept as long as needed for security, anti-cheat and legal claims. An active ban stays in force, so it cannot be avoided by deleting the account |
| Deletion record | An internal account number and the deletion date only, with no contact details |
Your email on the beta waitlist is separate from your game account. To remove it, email support@elvanonline.com from that address.
If you sign in again later with the same Apple or Google account, a new, empty account is created.
5. Contact us
Nodelabs Software Ltd
United Kingdom
Email: support@elvanonline.com
For other help, see our Support page.